topic Re: DupeBlocker AutoMerge broken on Hyperforce in DemandTools

DupeBlocker AutoMerge broken on Hyperforce

MarcDBehr — Thu, 02 May 2024 18:35:59 GMT

Since our org migrated to Hyperforce in February, the auto-merge scenarios (for contacts) have been broken. We contacted support and they say they know there is an issue with Hyperforce.

How do I get this escalated since I am paying for a product that does not do what it is supposed to because of a bug in DupeBlocker?

Re: DupeBlocker AutoMerge broken on Hyperforce

MC — Thu, 23 May 2024 15:20:32 GMT

Did you get a resolution to this?

Re: DupeBlocker AutoMerge broken on Hyperforce

MarcDBehr — Thu, 23 May 2024 15:23:19 GMT

Not yet, other than "we are working on it", so it is still broken for us 😠

Re: DupeBlocker AutoMerge broken on Hyperforce

Pugs_Validity — Thu, 23 May 2024 21:07:01 GMT

Hey @MarcDBehr & @MC - We apologize for the inconvenience as we continue to work on getting the issue resolved. @MarcDBehr - We will continue to provide updates as we have them via the support ticket that you already have open with us. @MC - I've gone ahead and created a support ticket for you so that we can continue to update you on the reported issue as well as more information becomes availlable. Appreciate both of your patience in the meantime!