topic Re: Restore Logging On Error in DemandTools

Restore Logging On Error

BettiCryer — Fri, 13 Sep 2024 14:33:52 GMT

I am new to DemandTools. I have been able to run dedupping in the 2.91 version, but everytime I try in version V, I get this error: Restore Logging on. I have tried logging out and back in, but nothing seems to work. I am not sure what to do. Can anyone provide some guidance?

Re: Restore Logging On Error

Pugs_Validity — Fri, 13 Sep 2024 19:24:50 GMT

Hey @BettiCryer - That's a new one for us! I've gone ahead and opened a ticket for you with our Support Team, they'll be emailing you to assist investigating the error message further!

Re: Restore Logging On Error

MNajmola2 — Wed, 09 Oct 2024 17:58:29 GMT

I am recieving the same error; is there a status on the error?

Re: Restore Logging On Error

BettiCryer — Wed, 09 Oct 2024 19:44:18 GMT

It was related to viewing encryted data. I created a new permission set that added view encrypted data and assigned that to myself. I was then able to proceed.

Re: Restore Logging On Error

BMueller — Fri, 22 Nov 2024 16:26:12 GMT

Hello @Pugs_Validity : I am receiving the same error. Is there an update on this, or advice on resolving?

Re: Restore Logging On Error

BettiCryer — Mon, 25 Nov 2024 18:09:40 GMT

It was related to viewing encryted data. I created a new permission set that added view encrypted data and assigned that to myself. I was then able to proceed.

Re: Restore Logging On Error

Pugs_Validity — Tue, 26 Nov 2024 18:58:42 GMT

Thanks for the update, @BettiCryer. Interesting to hear, we have typically only ran into that when users try to merge encrypted fields within Dedupe without the proper permissions. That being said, for future reference, you'll want to make sure all DemandTools users have the proper permission sets.