https://mycommunity.validity.com/t5/demandtools/activate-existing-user/m-p/2570#M1440 <P>Hey&nbsp;<a href="https://mycommunity.validity.com/t5/user/viewprofilepage/user-id/2259">@mathewap</a>&nbsp;- If they are not active, it is typically because they were invited at one time to become a user but did not setup a password to login for the first time so the invitation timed out. The best route would be to delete their current profile and resend them the invitation. Once they setup their password from that new invitation, they'll be an active user and good to go. Let us know if any additoinal questions.&nbsp;<BR /><A href="https://knowledge.validity.com/s/articles/Roles-and-User-License-Management?language=en_US" target="_blank">https://knowledge.validity.com/s/articles/Roles-and-User-License-Management?language=en_US</A></P> Fri, 21 Feb 2025 21:14:26 GMT Pugs_Validity 2025-02-21T21:14:26Z https://mycommunity.validity.com/t5/demandtools/activate-existing-user/m-p/2565#M1435 <P>How can we activate a user in Validity/Demand Tools?&nbsp; The user is already listed, but not listed as Active.&nbsp;&nbsp;</P><P>&nbsp;</P> Thu, 20 Feb 2025 21:13:19 GMT https://mycommunity.validity.com/t5/demandtools/activate-existing-user/m-p/2565#M1435 mathewap 2025-02-20T21:13:19Z https://mycommunity.validity.com/t5/demandtools/activate-existing-user/m-p/2570#M1440 <P>Hey&nbsp;<a href="https://mycommunity.validity.com/t5/user/viewprofilepage/user-id/2259">@mathewap</a>&nbsp;- If they are not active, it is typically because they were invited at one time to become a user but did not setup a password to login for the first time so the invitation timed out. The best route would be to delete their current profile and resend them the invitation. Once they setup their password from that new invitation, they'll be an active user and good to go. Let us know if any additoinal questions.&nbsp;<BR /><A href="https://knowledge.validity.com/s/articles/Roles-and-User-License-Management?language=en_US" target="_blank">https://knowledge.validity.com/s/articles/Roles-and-User-License-Management?language=en_US</A></P> Fri, 21 Feb 2025 21:14:26 GMT https://mycommunity.validity.com/t5/demandtools/activate-existing-user/m-p/2570#M1440 Pugs_Validity 2025-02-21T21:14:26Z