topic Re: Is anyone having issues signing in? in DemandTools

Is anyone having issues signing in?

Raquel — Sat, 11 Oct 2025 16:40:59 GMT

Hello. I have been using DT (the legacy version before DT5) for about 15 years. My user and password was always saved and I simply did MFA. Suddenly I am no longer saved and cannot sign in even with my SF PW and SF token after it.

I then attempted the new version. It logged me in. I imported a file chose update (I dont ever use this version so I was kind of confused at first), and then went to choose contact ( I am looking to use the file to update). While choosing the object i got a "Request failed with status code 500" error.

Any ideas?

Re: Is anyone having issues signing in?

r0192871 — Tue, 14 Oct 2025 12:15:54 GMT

I'm receiving the same error when selecting any object. I submitted a support request ticket with the log. Will let you know what I hear back if you haven't done so already.

Re: Is anyone having issues signing in?

Pugs_Validity — Tue, 14 Oct 2025 19:51:03 GMT

If you have not already, please submit a technical support ticket by emailing support@validity.com so they can investigate the issue further. Thank you!

Re: Is anyone having issues signing in?

HRCJR — Wed, 15 Oct 2025 22:28:02 GMT

I just started getting that error as well

Anything from Vladity?