topic Re: Display the Error Messages on the Preview Grid below by following this guide. - Link not working in DemandTools

Display the Error Messages on the Preview Grid below by following this guide. - Link not working

ajbutler — Mon, 14 Oct 2024 19:11:45 GMT

Getting this message on the Import: Preview page.

0 records successfully updated.45 records errored when updating to Salesforce. Display the Error Messages on the Preview Grid below by following this guide.

Can you please share the link to this guide. "following this guide" looks hyperlinked, but there is not link behind it and it does not redirect.

Re: Display the Error Messages on the Preview Grid below by following this guide. - Link not working

Elliot_Validity — Tue, 15 Oct 2024 12:18:50 GMT

Hi @ajbutler,

Apologies for the inconvenience. This link should now work for you. Once clicked, it will display a video showing how you can display the error messages on the Preview Grid.

This can be done by selecting the icon next to a field name in the header, navigating to the right-hand option in the dropdown and selecting the 'Error Message' column to display. It will be located at the bottom of the field list.

Once selected, you will be able to view the Salesforce error message on the Preview Grid. In this example, one of my duplicate records has already been deleted.

If you have any specific questions about the error message(s) shown, feel free to contact support@validity.com to navigate toward a successful merge.

Thanks!

Re: Display the Error Messages on the Preview Grid below by following this guide. - Link not working

ajbutler — Wed, 16 Oct 2024 13:27:03 GMT

Thank you @Elliot_Validity for your quick response! The link still does not work, but I was able to add the error message with the instructions you provided. thank you!

Re: Display the Error Messages on the Preview Grid below by following this guide. - Link not working

feliciaUofA — Mon, 27 Oct 2025 21:52:23 GMT

Hi! I am not seeing the Error field option (and am running into the "red triangle" error).

Any suggestions on how I can view the errors?

Thank you!

Re: Display the Error Messages on the Preview Grid below by following this guide. - Link not working

Pugs_Validity — Tue, 28 Oct 2025 21:13:56 GMT

@feliciaUofA - If you hover over the red triangle on the preview screen, it'll show you what the error is if you give it a moment to display. You can also always pull the Audit log to view errors as well.