topic Re: DemandTools Plan Cancelation in DemandTools

DemandTools Plan Cancelation

brioh — Thu, 11 Dec 2025 15:19:34 GMT

Hello,

Did anyone else receive a notice that their DemandTools plan was suddenly "retired"? If so, why?

Re: DemandTools Plan Cancelation

angus22 — Thu, 11 Dec 2025 15:30:04 GMT

Yes

Re: DemandTools Plan Cancelation

Ashley_Validity — Thu, 11 Dec 2025 16:50:52 GMT

Hi @brioh,

As part of our continued investment in the innovation and evolution of Validity’s end-to-end marketing success platform, we are retiring our webstore plan types, however we do offer alternatives. If you would like to purchase an Enterprise plan, our team would be happy to walk you through the available solutions and help determine the best fit for your needs

Sincerely,

Ashley Sierant
Senior Director, Customer Success Operations

Re: DemandTools Plan Cancelation

sluikartAO — Mon, 05 Jan 2026 14:56:40 GMT

Hey @Ashley_Validity I have left 2 voicemails, tried to use your bot and made more calls then I have left messages. Seems like you rolled change out with little communication cause I do not have an email informing me that this would change and I do not have a path to getting back to using your tool. Please help!

Re: DemandTools Plan Cancelation

Ashley_Validity — Mon, 05 Jan 2026 16:51:22 GMT

Hi @sluikartAO, I just sent an email to the email address assoicated with your community account with more information. Please let me know if you didn't receive that and I can DM you here to get your contact info.

Thanks!
Ashley

Re: DemandTools Plan Cancelation

Jamie — Thu, 22 Jan 2026 00:11:13 GMT

Did you manage to negotiate the continuation of your plan? We've been a Demand Tools customer for over 10 years and are really worried about losing access to our account.