topic Re: Is Validity currently down? in DemandTools

Is Validity currently down?

eKapalka — Tue, 12 May 2026 17:00:25 GMT

Hello! We updated to the new 5.50 version and things seemed to be working well for half an hour or so, then it just ceased to work. Nobody on our team can log into https://my.validity.com/, and after logging out and back into DemandTools we just get a white screen. That white screen is the same symptom we get when we attempt to use the internal proxy configuration incorrectly fwiw. We've restarted our respective machines and 2/3 of us have even reinstalled DemandTools. Is this just happening for us? Thanks!

Re: Is Validity currently down?

Lucky — Tue, 12 May 2026 17:03:20 GMT

Not just you. We are having the same issue.

Re: Is Validity currently down?

Pugs_Validity — Tue, 12 May 2026 17:10:47 GMT

@Lucky @eKapalka - Thanks for reaching out. The issue should now be resolved, please reach out to support@validity.com if you need further support!