Can't update my DemandTools V to 24.1

HarveyDanger — Tue, 21 Mar 2023 13:33:35 GMT

I use two different computers for work - my laptop and my desktop - both on windows. I was running DemandTools V v22 on both and when I opened it up I was notified there was an update to v24.1. I downloaded the update and tried to install it on both machines. On my desktop it installed no problem.

On my laptop, though, the notfication comes up and I click download, then I get a notification to restart the application. I click Restart. I get the notifications asking if I want to allow this application to make changes to my device and I confirm those. Then it starts to install and I get an error saying Validity DemandTools cannot be closed. Please close it manually and click retry to continue.

No matter how many times I click retry I can't get past this stage. I end up having to cancel out of it and then I get a message that says "Failed to uninstall old application files. please try running the installer again: 2". No matter how many times I run it I get into the same error loop.

Has anyone else encountered this issue? If so, how did you resolve?

I have a scheduled job that runs daily on my local machine (laptop) and thought maybe that was preventing it from being closed but I went in and made that job inactive and still get the same error message. I've thought about uninstalling the whole thing and doing a fresh install but I don't want to lose my scenarios or scheduled job that I have set up.

Let me know if you have a fix that will allow me to upgrade without losing anything. Thanks!

Re: Can't update my DemandTools V to 24.1

AnthonyValidity — Wed, 22 Mar 2023 12:40:35 GMT

Hi @HarveyDanger ,

I went ahead and created a Support ticket for you as they are the best team to resolve this. You should get an email shortly with the ticket number.

Re: Can't update my DemandTools V to 24.1

Murphybp79 — Wed, 22 Mar 2023 15:50:30 GMT

@HarveyDanger I have a Mac and Windows laptop I have to update, and there have been a coulple times I've had issues on my Mac. Instead of using the in app update process, I just download the latest version of the app from the website and install it that way and it works.

topic Re: Can't update my DemandTools V to 24.1 in DemandTools

Can't update my DemandTools V to 24.1

Re: Can't update my DemandTools V to 24.1

Re: Can't update my DemandTools V to 24.1