https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/877#M462 <P>Hi&nbsp;<a href="https://mycommunity.validity.com/t5/user/viewprofilepage/user-id/470">@AnneMargarette</a>&nbsp;,</P> <P>Did you open a ticket about this?&nbsp; You are correct.&nbsp; Normal behavior is that you receive a notification to upgrade to the new version.&nbsp; Receiving an error is not expected behavior.&nbsp;&nbsp;</P> <P>If you have not opened a ticket yet with Support, I highly recommend doing so even before upgrading so they can take a look.</P> Wed, 24 May 2023 18:26:34 GMT AnthonyValidity 2023-05-24T18:26:34Z https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/872#M458 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AnneMargarette_0-1684951957528.png" style="width: 400px;"><img src="https://mycommunity.validity.com/t5/image/serverpage/image-id/218i3081DA07672C830F/image-size/medium?v=v2&amp;px=400" role="button" title="AnneMargarette_0-1684951957528.png" alt="AnneMargarette_0-1684951957528.png" /></span></P><P>Trying to launch the tool but gets this error. If I have to download the latest version to fix this, shouldn't I be notified to download the latest version instead of an error?</P> Wed, 24 May 2023 18:13:40 GMT https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/872#M458 AnneMargarette 2023-05-24T18:13:40Z https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/877#M462 <P>Hi&nbsp;<a href="https://mycommunity.validity.com/t5/user/viewprofilepage/user-id/470">@AnneMargarette</a>&nbsp;,</P> <P>Did you open a ticket about this?&nbsp; You are correct.&nbsp; Normal behavior is that you receive a notification to upgrade to the new version.&nbsp; Receiving an error is not expected behavior.&nbsp;&nbsp;</P> <P>If you have not opened a ticket yet with Support, I highly recommend doing so even before upgrading so they can take a look.</P> Wed, 24 May 2023 18:26:34 GMT https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/877#M462 AnthonyValidity 2023-05-24T18:26:34Z https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/878#M463 <P>Thanks!</P> Wed, 24 May 2023 18:27:25 GMT https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/878#M463 AnneMargarette 2023-05-24T18:27:25Z https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/880#M465 <P>My pleasure <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 24 May 2023 18:28:39 GMT https://mycommunity.validity.com/t5/demandtools/launching-validity-error/m-p/880#M465 AnthonyValidity 2023-05-24T18:28:39Z