topic Re: Demand Tools remains blank after logging into Application in DemandTools

Demand Tools remains blank after logging into Application

Fireman_X — Thu, 20 Apr 2023 13:53:00 GMT

Hi everyone,

Just thought I would post this to help anyone having this issue since we spent a few days trying to find a solution. The issue we saw was that a few of our team members tried logging into the Demand Tools application with their validity account. It would sign in like everything was ok, but then stay as a white screen. When looking at the error logs, the issue showed: [error] Loading main window failed: Error: ERR_NAME_NOT_RESOLVED (-105)

If you see this issue, then this fixed our problem:

Go to the javaSettings file located at C:\Users\USERNAME\DemandToolsConfig and add the additional argument
"-Dvalidity.localhost-dns=http://127.0.0.1" under the existing argument.

After adding the above argument, We were able login to Demand Tool and access the sandbox.

Thanks for reading, have a great day! 🙂

Re: Demand Tools remains blank after logging into Application

JonG_Validity — Thu, 20 Apr 2023 19:38:58 GMT

@Fireman_X, thank you for sharing this with other users - we do apologize for anyone running into this issue in the future!

Please be sure to get in touch with our Support team in the instance something like this comes up; they will be more than happy to assist. Support tickets can be opened by navigating to this page.

Re: Demand Tools remains blank after logging into Application

LFoster — Thu, 01 Jun 2023 16:55:06 GMT

Another solution from DemandTools support for those who get the blank window when attempting to use G-SSO is the following:

Open you Demandtools, then open a chrome window and paste this url localhost:8080. It should load Demandtools on the browser, and let you authenticate. Once you successfully login to to your salesforce, go back to the Demandtools application, click Application>Home.