topic Re: 502 Error: Bad Gateway when logging into DemandTools in DemandTools

502 Error: Bad Gateway when logging into DemandTools

Steve_Marcy — Tue, 13 Jun 2023 19:50:26 GMT

Hi there.
We are power-users of DemandTools. For a number of reasons, we still use DemandTools 2.9.1. We have multiple users, too.
All of us are suddenly getting the same error message when trying to log in. This shows up in a DemandTools error message window:

"Failed to login on to Validity license server. This is most likely a problem with the proxy server. Make sure crmfusion.com and validity.com are whitelisted.

Failed error message: The request failed with HTTP status 502: Bad Gateway."

Is there some action we can take on our end to overcome this?

Re: 502 Error: Bad Gateway when logging into DemandTools

Anthony — Tue, 13 Jun 2023 19:59:29 GMT

We are getting the same error on our end. We are also getting a similar error with DTV. Validity doesn't have a trust site that the support rep i spoke with is aware of, where issues like this can be monitored. They instead created a case for me. Support rep informed me they are aware and working on it.

Re: 502 Error: Bad Gateway when logging into DemandTools

JonG_Validity — Tue, 13 Jun 2023 20:00:36 GMT

Hi @Steve_Marcy, we are aware of this and are investigating the error; It appears that this is on our end, but I will open a support ticket for you and we will notify you once this is resolved.

Re: 502 Error: Bad Gateway when logging into DemandTools

JonG_Validity — Tue, 13 Jun 2023 20:02:23 GMT

@Anthony You may be able to click past the error in DTV and process some scenarios.. I was able to complete a Dedupe scenario, but just be aware that you may encounter other errors at this time.

Re: 502 Error: Bad Gateway when logging into DemandTools

Steve_Marcy — Tue, 13 Jun 2023 20:06:06 GMT

Thanks. I had already created ticket 151578. Thanks for the quick follow up.

Re: 502 Error: Bad Gateway when logging into DemandTools

Anthony — Tue, 13 Jun 2023 20:17:33 GMT

@JonG_Validity does Validity use AWS? I am having issues with other applications that use AWS similar to this.

Re: 502 Error: Bad Gateway when logging into DemandTools

Ashley_Validity — Tue, 13 Jun 2023 21:27:38 GMT

Update: 6/13/23 5:26 pm EDT

Thank you all for your patience. As of around 5:15 pm this issue has been resolved and users should be able to login without incident.

Initial post:

I have an update from our Support and Engnieering teams related to this issue. We are currently experiencing an infrastructure disruption related to issues with our cloud service provider.

DemandTools 2.91 users may not be able to login at this time.
DemandTools 5.xx users will be presented with the error: "Something unexpected happened," but have the option to close this window and be taken into the product.

We sincerely apologize for this inconvenience and will continue to provide updates until this is resolved!

Re: 502 Error: Bad Gateway when logging into DemandTools

Ashley_Validity — Tue, 13 Jun 2023 21:21:40 GMT

@Anthony I am hearing from my support team that this issue is resoved as of 5:15 pm ET.

Re: 502 Error: Bad Gateway when logging into DemandTools

Ashley_Validity — Tue, 13 Jun 2023 21:22:42 GMT

@Steve_Marcy I am hearing from my support team that the issue has been resolved and you should be able to log in without error. (as of around 5:15 pm ET)

Re: 502 Error: Bad Gateway when logging into DemandTools

iMentor — Fri, 19 Apr 2024 14:04:06 GMT

Hi, @Ashley_Validity we are experiencing this issue now. Is there a way to submit a support ticket outside of posting here?

Re: 502 Error: Bad Gateway when logging into DemandTools

iMentor — Wed, 24 Apr 2024 12:58:12 GMT

Hi @JP_Validity this error is occurring again. It was briefly working again, but has since stopped.

Re: 502 Error: Bad Gateway when logging into DemandTools

JP_Validity — Wed, 24 Apr 2024 13:53:18 GMT

Hi @iMentor. Please submit a support ticket to support@validity.com and the team will be able to assist you directly. Thank you!