topic Everest - Intermittent System Downtime in Everest

Everest - Intermittent System Downtime

Ashley_Validity — Tue, 11 Jun 2024 19:56:44 GMT

⚠️ Everest is currently experiencing intermittent issues with Amazon Web Services. While not all users are impacted, we are getting reports of inability access the platform. Our team is diligently working to resolve the issue.

Please check back here for updates as they become available. We apologize in advance for the inconvenience.

Re: Everest - Intermittent System Downtime

ghw — Tue, 11 Jun 2024 20:11:51 GMT

When did this issue start? It appears to be affecting APIs as well.

Re: Everest - Intermittent System Downtime

CatieB — Tue, 11 Jun 2024 20:24:18 GMT

Hi @ghw, thanks for reaching out! We first started getting reports of this issue around 12:20pm MT/2:20pm ET. It is impacting all Everest and BriteVerify services including API calls. Our engineering team is working with AWS to resolve the issue, and we hope to have an update soon. Thank you for your patience!

Re: Everest - Intermittent System Downtime

CatieB — Tue, 11 Jun 2024 22:07:47 GMT

@ghw I wanted to let you know that we have heard back from AWS, and they report that all issues have been resolved. All Validity products now appear to be working as expected - if you are still seeing issues, can you please send us a support ticket using the Support menu at the top of the Community page or reply to this comment?