Validity Customer Community

CatieB_Validity · 01-12-2023

Hello, and welcome to the Validity Community Email Solutions forum! My name is Catie, and I am one of the technical support agents for our email products. I'm so glad you're here and look forward to learning with you! I wanted to make my first post a...

CatieB_Validity · 02-21-2024

Hello! Thank you for reaching out! What you are seeing is expected behavior, but there are ways to mitigate the issue. First, I want to provide some background. There are two elements that can be auto-created in regards to the Everest pixel. The firs...

CatieB_Validity · 02-20-2024

Hello! Thank you for your patience while I checked with our internal teams. Information on data retention along with other security and privacy details for each product are available within the post-NDA Security & Architecture documents. Currently, t...

CatieB_Validity · 02-16-2024

Hello! Thank you for posting! I am checking with my team to get a complete answer for you on this - but I did want to let you know that Monday is a holiday for us and so it will be Tuesday before we have an update for you. Thank you for your patience...

CatieB_Validity · 01-31-2024

Hello! I will continue to number my responses to help avoid confusion: 1a/b) Correct, if you are using a custom subdomain on our hosted parent domain, no additional setup is needed other than picking a unique subdomain. There are no cons associated w...

CatieB_Validity · 01-31-2024

Hello! Great question! We have a status page for all of our products here: https://secure-stats.pingdom.com/dot0nv4gd23r#/

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