Total registered members: 1991 Total overall posts: 2084 Total number of solutions: 193
Community Activity
What happens to the contact's USER record(s) when a contact is merged?
Hi, I am trying to understand what happens to the contact's USER record(s) when a contact is merged? For example, if the loser contact record has a USER record associated with it, is the USER record now assigned to the winner record?And in that vein...
Resolved! Webinar Request - Product Update
Its great to see that there will be a "2026 Email Marketing Predictions" webinar, I have registered and will watch the recording (its at 3am in Australia).Can I request that there be a "Everest Product Update and Road Map" webinar in the very near fu...
Resolved! Import Error Message - Required fields are missing: [LastName]
I did an import of @ 150 records and most when in to Salesforce. However 31 of them errored with the message of Required fields are missing: [LastName]. All 31 rows have Last Name field and I've checked the .xlsx file and there are no extra spaces ...
DemandTools Plan Cancelation
Hello,Did anyone else receive a notice that their DemandTools plan was suddenly "retired"? If so, why?
Field Mapping
I have a comment field in my Salesforce object, but it doesn't show when mapping in Demand Tools. I've checked the security and there aren't any issues there.
Resolved! Dedupe Module - Order in which duplicate groups appear
I have always wondered what are the factors that decide the order in which duplicate groups appear. Does anyone know? For example, if I run a Dedupe scenario for the Contact object, I might see the duplicate group for "Crystal Geyser" and "Crystal Ge...
Salesforce Governor Limits When merging
I’m consistently receiving emails stating that “An Apex resource warning was triggered during a merge operation.” This occurs whenever I perform Contact merges, and as a result I am having to restrict to 8 records at a time not to exceed 100 number ...
Error when using dedupe
I am getting an error message when trying to merge contacts this was not happening before Error message: Cannot invoke "com.validity.salesforceclient.api.Field.getType()" because the return value of "java.util.Map.get(Object)" is null
Validity + Litmus merger
Surprised this hasn’t sparked more discussion yet The Validity + Litmus merger is a big move in the email marketing space. Long-term, I see huge potential: combining best-in-class features from both platforms could deliver a stronger product.Short-te...
No reply from support when asking to validate an email
I reached out to the online chat and got no response. I submitted a case but still have not received any response.
State of Email Live: 2026 Email Marketing Predictions
Our most popular webinar of the year! All six Validity strategists make predictions about email marketing in 2026, and how you can prepare for them.
January 14th 12:00pm ET
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