I'm new to DemandTools. I've watched the import training video. I've also read through some of the Help Center materials.
When I attempted an import, I found that my match rules weren't successful. I work in higher ed. Our fine arts team uses MusicWindow. I need to import records from MusicWindow to ensure that we have all the same records in Salesforce. Knowing that some of the records will already exist in Salesforce, I chose upsert as the import type. I started with a test batch of 3 records, one of which I knew already existed in Salesforce. Below is a screenshot of the matching rules I set up. When I ran the preview, the record I know is already in Salesforce was showing as not having matched and was set to create a new contact. I'm open to suggestions from more experienced users.
