How can I tell BriteVerify that an email is valid?

[HarveyDanger]

We have had instances where BriteVerify will flag an email as invalid, however the email is in fact valid.  Is there anyway to report this back to BriteVerify to get updated in your database or how should this be handled?  Can it be handled?

[AnthonyValidity]

Hi @HarveyDanger ,

If you have concerns about an email addresses status that was returned by BriteVerify, I would email Support as support@validity.com or use this link:

https://knowledge.validity.com/s/contactsupport?language=en_US

Either option will generate a case with them.  I would suggest providing the information that you have proving it is valid.

Best,