Validity Customer Community

Steve_Marcy · ‎06-13-2023

Hi there.
We are power-users of DemandTools. For a number of reasons, we still use DemandTools 2.9.1. We have multiple users, too.
All of us are suddenly getting the same error message when trying to log in. This shows up in a DemandTools error message window:

"Failed to login on to Validity license server. This is most likely a problem with the proxy server. Make sure crmfusion.com and validity.com are whitelisted.

Failed error message: The request failed with HTTP status 502: Bad Gateway."

Is there some action we can take on our end to overcome this?

Ashley_Validity · ‎06-13-2023

Update: 6/13/23 5:26 pm EDT

Thank you all for your patience. As of around 5:15 pm this issue has been resolved and users should be able to login without incident.

Initial post:

I have an update from our Support and Engnieering teams related to this issue. We are currently experiencing an infrastructure disruption related to issues with our cloud service provider.

DemandTools 2.91 users may not be able to login at this time.
DemandTools 5.xx users will be presented with the error: "Something unexpected happened," but have the option to close this window and be taken into the product.

We sincerely apologize for this inconvenience and will continue to provide updates until this is resolved!

View solution in original post

iMentor · ‎04-24-2024

Hi @JP_Validity this error is occurring again. It was briefly working again, but has since stopped.

JP_Validity · ‎04-24-2024

Hi @iMentor. Please submit a support ticket to support@validity.com and the team will be able to assist you directly. Thank you!

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502 Error: Bad Gateway when logging into DemandTools

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