cancel
Showing results for 
Search instead for 
Did you mean: 

Error in : Dedupe: Match Records

DiegoLeon
Observer

Hi!

When I get into "Dedupe: Match Records" screen and click on the button "Manage Merge", after a few seconds I get this error:

An unexpected error occurred. Please include this ErrorId if you contact support: 708321844-160792 (520946729)

This error happens on a Sandbox Hyperforce enabled.

I tried the same dedupe operation in our production environment (not Hyperforce enabled) and that error is not happening.

How can I fix that?

1 REPLY 1

AnthonyValidity
Validity Team Member
Validity Team Member

Hi @DiegoLeon,

Would you be able to open a case with our fantastic Support team?  You can use this link:  https://knowledge.validity.com/s/contactsupport?language=en_US

Best,

Anthony Lardiere Jr

Sr. Customer Success Manager

Validity