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Why does my scheduled job not run?

mike-anderson-z
Observer

I have a DemandTools scheduled job that is supposed to run several Dedupe scenarios. Everything is set to active and scheduled to run at 9:30AM. I'm logged into my computer at 9:30AM and logged into DemandTools.  For several days, the schedule shows that the next run is supposed to be today at 9:30AM, yet it doesn't happen. The Last Run of the job is several days ago.

When I look at the Run history for the first Dedupe scenario in the schedule I can see that it ran on schedule for a few days, found some records and actioned on them. Then ran for a few days, found some records and didn't action on them. Then just stopped running.

Any ideas would be appreciated!

2 REPLIES 2

AnthonyValidity
Validity Team Member
Validity Team Member

Hi @mike-anderson-z ,

I'm going to get a Support case open for you as it requires some digging.  You should get a notification shortly.

Regards,

Anthony Lardiere Jr
Senior Customer Success Manager

mike-anderson-z
Observer

Thanks!