06-29-2023 11:03 AM
Hi, how are you?
My name is Lidia and I have been working with deliverability for the past 2 years. Recently I have experienced a late delivery on Microsoft for IPs with volumes tha pass 200k sents per day. I would like to hear for other professional if you have been through it and if any any actions took have helped.
i will appreciate any feedbacks, thank you!
Solved! Go to Solution.
07-05-2023 07:02 AM
Hi Lidia,
Sorry to hear you're experiencing this. A couple of questions for you to think about or investigate:
I recommend checking on these items so you can narrow down even more where the problem stems from. A few other things you can do, is be sure you're sending relevant content to subscribers who are engaged with your email program. If you find it relates to one specific template or IP you should investigate that further.
I'm also including a link to our Knowledge Center article to help troubleshoot issue with Microsoft, hopefully that will also give you some things to consider.
Hope this helps!
Best,
Julie
07-06-2023 11:11 AM
Hey Lidia,
Thanks for the responses! One other question for you, does your sending volume remain consistent? Mailbox providers don't like a large change in normal sending volumes, so this may explain why they slow your mail once you reach a certain number.
Two suggestions for you, you could open a ticket with the Microsoft Postmaster (link can be found in the Knowledge Center link I provided originally) or you could manually throttle those larger sends though your ESP.
Good luck!
Julie
07-05-2023 07:02 AM
Hi Lidia,
Sorry to hear you're experiencing this. A couple of questions for you to think about or investigate:
I recommend checking on these items so you can narrow down even more where the problem stems from. A few other things you can do, is be sure you're sending relevant content to subscribers who are engaged with your email program. If you find it relates to one specific template or IP you should investigate that further.
I'm also including a link to our Knowledge Center article to help troubleshoot issue with Microsoft, hopefully that will also give you some things to consider.
Hope this helps!
Best,
Julie
07-06-2023 06:43 AM
Hi, Julie! How are you?
Here are the answers for you questions:
Thank you!!
07-06-2023 11:11 AM
Hey Lidia,
Thanks for the responses! One other question for you, does your sending volume remain consistent? Mailbox providers don't like a large change in normal sending volumes, so this may explain why they slow your mail once you reach a certain number.
Two suggestions for you, you could open a ticket with the Microsoft Postmaster (link can be found in the Knowledge Center link I provided originally) or you could manually throttle those larger sends though your ESP.
Good luck!
Julie
Get industry news, expert insights, strategies, and hot tips, served up fresh every week.
Visit the Validity blog