Thanks for reporting the issue and my sincere apologies for any inconvenience this has caused. I have alerted our support team of the issue you experienced when attempting to access the BriteVerify chat and received confirmation that the issue is being investigated. In the meantime, please log a case with our Support team instead by emailing support@validity.com and a technician will be reaching out shortly after to further assist you. I hope this helps. If you have any further questions/concerns, please reply to this post and I'll be sure to proceed accordingly.
