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โ07-25-2023 06:12 AM
Instructions state to access log files go to Help-troubleshooting-app logs. It also states that the logs are stored on my PC but I can't find the path AppData - Roaming - Validity Demand Tools - Logs.
Can someone possibly point me in the right direction?
Thanks
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โ07-25-2023 06:30 AM
Hi @JeanM, the AppData folder is hidden by default to avoid unnecessary tampering to important app files, however it can be located by clicking the Windows search bar and entering "%AppData%". This will allow you to view the AppData folder & then navigate to the DemandTools logs. Just be sure not to delete or move any files from this folder as it could potentially harm your applications.
I hope this helps!
Regards,
Jonathan Greenip
Customer Success Manager
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โ07-25-2023 06:30 AM
Hi @JeanM, the AppData folder is hidden by default to avoid unnecessary tampering to important app files, however it can be located by clicking the Windows search bar and entering "%AppData%". This will allow you to view the AppData folder & then navigate to the DemandTools logs. Just be sure not to delete or move any files from this folder as it could potentially harm your applications.
I hope this helps!
Regards,
Jonathan Greenip
Customer Success Manager

