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Unable to login

ACrawford
Observer

Hello,

 

I am having an issue with loggin into the tool. My teammate and I have been receiving this message when we attempt to login: Unable to find valid certification path: a valid trusted certificate is required to run Java for DemandTools, Import one now or get to help, troubleshooting, java import certificate  however I do nothave a certificate to import...Can someone help us? 

 

 

1 REPLY 1

AnthonyValidity
Validity Team Member
Validity Team Member

Hi @ACrawford ,

Thank you for reaching out.  This will have to be handled by your helpdesk/IT folks.  You can find the article that goes over the install here.

Hope this helps!

Anthony Lardiere Jr
Senior Customer Success Manager