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Everest - Intermittent System Downtime

Ashley_Validity
Administrator
Administrator

⚠️ Everest is currently experiencing intermittent issues with Amazon Web Services.  While not all users are impacted, we are getting reports of inability access the platform.  Our team is diligently working to resolve the issue. 

Please check back here for updates as they become available. We apologize in advance for the inconvenience.  

3 REPLIES 3

ghw
Observer

When did this issue start? It appears to be affecting APIs as well.

CatieB_Validity
Validity Team Member
Validity Team Member

Hi @ghw, thanks for reaching out! We first started getting reports of this issue around 12:20pm MT/2:20pm ET. It is impacting all Everest and BriteVerify services including API calls. Our engineering team is working with AWS to resolve the issue, and we hope to have an update soon. Thank you for your patience!

CatieB_Validity
Validity Team Member
Validity Team Member

@ghw I wanted to let you know that we have heard back from AWS, and they report that all issues have been resolved. All Validity products now appear to be working as expected - if you are still seeing issues, can you please send us a support ticket using the Support menu at the top of the Community page or reply to this comment?