Validity Customer Community

CatieB_Validity · 01-12-2023

Hello, and welcome to the Validity Community Email Solutions forum! My name is Catie, and I am one of the technical support agents for our email products. I'm so glad you're here and look forward to learning with you! I wanted to make my first post a...

CatieB_Validity · 10-11-2023

Hello @ayush_aggarwal! Thanks for posting! Unfortunately, at this time the only way to obtain inbox placement data is to send to the entire seedlist. Can I ask who your ESP is? They may have an exception list that you can add the full seedlist to, wh...

CatieB_Validity · 07-28-2023

Hello @ayush_aggarwal! Thanks for stopping by! I'm going to go ahead and include information on two different likely scenarios here - one where your seeds are going to spam, and one where there is an indication that your live sends are going to spam:...

CatieB_Validity · 05-17-2023

@JFeldman hello! Great question - in addition to the community, we have two other resources I'd like to highlight for you. The first is our extensive Help Center, which you can actually access straight from the community! There you will find hundere...

CatieB_Validity · 05-16-2023

@APL hello! My name is Catie and I'm a senior email support representative here at Validity and I wanted to jump in.As Julie mentioned, the absolute best way to remove spam traps from your sending lists is to ensure that you have a solid and consiste...

CatieB_Validity · 04-19-2023

@Maggie my recommendation would be to reach out to SFMC to find out why exactly they are blocking those email addresses - they are real inboxes so I'm surprised that SFMC would refuse to send to them. If they come back with any questions, you can alw...

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