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Errors when convert leads to contacts

ppzzyytt
Enthusiast

Hello,

When I use the convert feature on DemandTools, I get the error below. Do you know how to resolve it? Thanks.

could not execute batch [Timeout trying to lock table "LEAD_CONVERT_DATA"; SQL statement: update lead_convert_data set crm_account_record=?,crm_contact_record=?,crm_lead_record=?,dedupe_key=?,group_size=?,is_winner=?,match_object_type=?,match_step=?,match_step_name=?,score=?,selected=?,task_id=?,winner_rule_applied=? where id=? [50200-224]] [update lead_convert_data set crm_account_record=?,crm_contact_record=?,crm_lead_record=?,dedupe_key=?,group_size=?,is_winner=?,match_object_type=?,match_step=?,match_step_name=?,score=?,selected=?,task_id=?,winner_rule_applied=? where id=?]; SQL [update lead_convert_data set crm_account_record=?,crm_contact_record=?,crm_lead_record=?,dedupe_key=?,group_size=?,is_winner=?,match_object_type=?,match_step=?,match_step_name=?,score=?,selected=?,task_id=?,winner_rule_applied=? where id=?]

1 REPLY 1

Pugs_Validity
Validity Team Member
Validity Team Member

@ppzzyytt Please reach out to Support@validity.com with your App Log so they can assist in reviewing the opertation and propertly diagnose the error you received. Thanks!