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Launching Validity error

AnneMargarette
Contributor

AnneMargarette_0-1684951957528.png

Trying to launch the tool but gets this error. If I have to download the latest version to fix this, shouldn't I be notified to download the latest version instead of an error?

1 ACCEPTED SOLUTION

AnthonyValidity
Validity Team Member
Validity Team Member

Hi @AnneMargarette ,

Did you open a ticket about this?  You are correct.  Normal behavior is that you receive a notification to upgrade to the new version.  Receiving an error is not expected behavior.  

If you have not opened a ticket yet with Support, I highly recommend doing so even before upgrading so they can take a look.

Anthony Lardiere Jr
Senior Customer Success Manager

View solution in original post

3 REPLIES 3

AnthonyValidity
Validity Team Member
Validity Team Member

Hi @AnneMargarette ,

Did you open a ticket about this?  You are correct.  Normal behavior is that you receive a notification to upgrade to the new version.  Receiving an error is not expected behavior.  

If you have not opened a ticket yet with Support, I highly recommend doing so even before upgrading so they can take a look.

Anthony Lardiere Jr
Senior Customer Success Manager

AnneMargarette
Contributor

Thanks!

My pleasure 🙂

Anthony Lardiere Jr
Senior Customer Success Manager