05-24-2023 11:13 AM
Trying to launch the tool but gets this error. If I have to download the latest version to fix this, shouldn't I be notified to download the latest version instead of an error?
Solved! Go to Solution.
05-24-2023 11:26 AM
Hi @AnneMargarette ,
Did you open a ticket about this? You are correct. Normal behavior is that you receive a notification to upgrade to the new version. Receiving an error is not expected behavior.
If you have not opened a ticket yet with Support, I highly recommend doing so even before upgrading so they can take a look.
05-24-2023 11:26 AM
Hi @AnneMargarette ,
Did you open a ticket about this? You are correct. Normal behavior is that you receive a notification to upgrade to the new version. Receiving an error is not expected behavior.
If you have not opened a ticket yet with Support, I highly recommend doing so even before upgrading so they can take a look.
05-24-2023 11:27 AM
Thanks!
05-24-2023 11:28 AM
My pleasure 🙂
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