PIC Location
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โ02-21-2023 11:33 AM
Our opportunity location follows the location of the opportunity owner, however I need to override this when I bulk upload opportunities for other parts of our business. I can amend it after I upload the Opps but not as I upload them, this causes me a lot of issues including time etc. Is it possible to amend opp location when I upload the opp?
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โ02-21-2023 11:39 AM
Hi @Anita ,
I'm glad to see that you've joined our community ๐ This might be a great use case to work with Support. When you include the location in your file and attempt to insert the record with that value, what happens? A flow triggers in Salesforce and it changes it anyway?
Thanks,
Anthony
Customer Success Manager
Sr. Customer Success Manager
Validity
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โ02-21-2023 11:44 AM
Thanks for getting back so quickly Anthony, nothing happens
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โ02-21-2023 11:57 AM
My pleasure, @Anita ! I think we'll need to have Support help you with this one - they're going to need more details, etc. I've created a ticket for you and you should have gotten an email about it.
Talk to you soon!
Sr. Customer Success Manager
Validity
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โ02-21-2023 11:57 AM
Sorry Anthony, pressed reply too soon. We have 3 fields on our Opps page Region, BU & Country/Entity however they do not come up as options to change/insert in DemandTools. These are the fields I'd like to override when necessary
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โ02-21-2023 11:59 AM
No worries! Support will be able to look this over and direct you on next steps. It may be a feature request or maybe a different workflow will work.
Sr. Customer Success Manager
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