Connect to Salesforce Sandbox error

[ppzzyytt]

Hello,

When I try to log in DemandTools from my Salesforce Sandbox, it says the username and password are wrong. I can login through Salesforce webpage, but when I connect a new CRM through DemandTools, it gives me the error. I use DemandTools 5.45.1 version. Can anyone help? I am stuck in the middle of my project. 

Thanks in advance

[Murphybp79]

Hello @ppzzyytt.  When you initiate the log in process from DemandTools, are you selecting the Salesforce Sandbox option rather than the regular Salesforce option?

[ppzzyytt]

Thanks for the reply @Murphybp79 I fixed the problem today, it's a setup issue for Salesforce, not on the DemandTools side. 

[shuangstoppe]

@ppzzyytt could you please elaborate what the Salesforce setup issue was? I am running into the same problem trying to connect DemandTools with my Salesforce sandbox. Thanks.

[ppzzyytt]

My team member fixed the issue, if you want to open a ticket with SF.